Last updated: 22 May 2019
Schlumberger Limited and its affiliates (collectively, “Schlumberger”, “we”, “our”, and “us”) have a long-standing commitment to safeguard the privacy of information entrusted to us and value the trust of our existing and prospective business relations, which include Schlumberger’s business customers, investors, business partners, resellers, suppliers and other relevant stakeholders. The privacy principles and procedures set forth below are intended to tell you how we collect, use, and distribute your information.
We may process personal information that identifies you as an individual or that relates to an identifiable person (“Personal Information”) such as:
We may collect Personal Information in various ways, such as: when you interact with one of our websites; when you enter into a transaction or contractual arrangement with us; when you participate in our programs or activities; when you provide data at industry events and trade shows; when you visit our facilities or we visit you at your offices; when you contact our customers services; or in connection with your inquiries and communications with us. We may also collect Personal Information from other sources, including your employer, data companies, publicly-accessible databases, and joint marketing partners. Additionally, Schlumberger may automatically collect or process Personal Information (such as your Internet domain or IP address) as part of the operation of the services or during the course of your activities on or use of the websites.
We and our service providers use Personal Information for legitimate business purposes including:
We will engage in these activities where we have a legitimate interest, to manage our contractual relationship with you, and/or to comply with a legal obligation.
We will engage in this activity with your consent or where we have a legitimate interest.
We will provide personalized services either with your consent or because we have a legitimate interest.
We use this information to manage our contractual relationship with you.
We engage in these activities because we have a legitimate interest.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
We may share your Personal Information with our affiliates for the purposes described in this Privacy Statement.
Schlumberger may disclose Personal Information to third parties assisting us in carrying out a transaction or providing services for you (such as packaging, sending and delivering purchases and information to you, clearing credit card transactions, or performing statistical analyses of our services). We may also disclose your Personal Information to our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
Other than with your consent, Schlumberger will not sell, trade, or disclose your Personal Information to third parties that want to market products to you.
Schlumberger may use or disclose Personal Information as we believe to be necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions or in response to activities that are unlawful or a violation of Schlumberger rules for use of the Website; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we have a legitimate interest to use, disclose or transfer your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.
We do not knowingly collect sensitive Personal Information (such as, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) from you via the services. We also ask that you not send us, and you not disclose to us, any sensitive Personal Information on or through the services or otherwise. Where we collect information that itself does not qualify as sensitive Personal Information, but from which potentially sensitive inferences could be made (such as when you provide to us any dietary requirements when attending one of our conferences or events), we only use such information for the limited and non-sensitive purpose for which you made such information available to us. We do not use such information to make any kind of sensitive inferences.
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
We and our service providers may collect Other Information in a variety of ways, including:
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Privacy Statement.
In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated as Personal Information as long as it is combined.
Schlumberger has implemented technological and operational security processes to protect your personally identifiable information from loss, misuse, alteration, or unintentional destruction. While no security measure can guarantee against compromise, Schlumberger regularly reviews and updates its security measures in an effort to provide appropriate security for all information held by Schlumberger. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
Schlumberger reserves the right to change, modify, or update this Privacy Statement at any time. The “LAST UPDATED” legend at the top of this Privacy Statement indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the services. Your use of the services following these changes means that you accept the revised Privacy Statement.
Schlumberger wants to maintain only accurate information about users of the site. If you would like to request access to Personal Information that you have previously provided to us you may contact us by using this form https://connect.slb.com/connect-with-us. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Information to which you would like access and your purpose for making the request. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).
Schlumberger will not retain your Personal Information longer than is necessary and permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Schlumberger takes children's privacy seriously. The services are not directed to individuals under the age of thirteen (13) and we ask children under the age of 13 not to send any personally identifiable information to the services without the consent of their parents or guardians. Schlumberger encourages all parents and guardians to instruct their children in the safe and responsible use of personal information on the Internet. Schlumberger will not knowingly collect, use, or disclose to third parties any Personal Information collected from children, and we are committed to complying with applicable laws and requirements, such as the United States' Children's Online Privacy Protection Act (COPPA).
In nearly all cases your Personal Information may be collected or processed by, and transferred to, Schlumberger facilities in the United States and in other countries where Schlumberger does business. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
If you are located in the EEA: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information.
We may provide links to third party sites. Since we do not control these websites, we encourage you to review the privacy statement posted on these (and all) third party sites. Schlumberger is not responsible for the privacy statements or practices of sites and services controlled by companies or organizations other than Schlumberger. The inclusion of a link on the services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the apps or our social media pages.
If you have any questions about this Privacy Statement, please contact us using this form https://connect.slb.com/connect-with-us, where you can also find the contact details of Schlumberger Limited and our EU contact details.
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
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